As a UPS Access Point we take delivery of parcels that UPS have attempted to deliver in the local area. This allows the recipient to collect the parcel from us, instead of having to reschedule the delivery. In some instances you can arrange for deliveries to come directly to us, rather than your home. We are also a customer drop off point for UPS parcel.
How it works…
If UPS have left a card with you, we will take receipt of the parcel the same day after 1pm. (We are unable to give a precise time of delivery to us). Please ensure you have adequate ID when collecting a parcel (see below). We will be unable to release the parcel if you do not have any ID. Please check our Opening Hours before collecting.
Any parcels not collected within 10 business days will be returned to UPS.
Customer Drop Offs
If you are sending or returning a parcel via UPS, you can bring your UPS labelled parcels in to us. UPS collects parcels from us after 11am Monday to Friday. Upon dropping your parcel off with us, you can either have a UPS receipt sent to you via email or text. A handwritten receipt is available on request.
If your parcel is being shipped outside of the UK, you will need to supply three copies of the Commercial Invoice. All of these need to be signed and dated by the sender, and also have the 1Z tracking number written on them. These then need to be attached to the outside of the parcel, in an open clear wallet.
We do offer a photocopying service, which is charged at 10p per copy.
If your parcel does not have the correct paperwork, we will not be able to accept it.
Identification requirements for picking up a UPS package from us?
- Option 1: Present a government-issued photo ID, such as a driver’s license, passport, foreign national or military ID. The full name on the ID must match that of the package’s Ship to label.
- Option 2: Present any other photo ID containing your full name, along with one of the following documents also containing your full name: utility/phone bill, council tax bill, wage slip, or bank statement.
- Option 3: Present a government-issued photo ID along with a shipper-provided package release code (if required).*
If you need someone else to collect your package on your behalf, they’ll need to show us a form of ID (see above) for themselves and for the parcel addressee. Also accepted as proof for collection is an official notification (from the shipper or UPS) that provides the shipment/order details for the parcel (recipient name, shipper name, UPS Access Point location address and tracking number). Notifications can be either printed out or provided on a smartphone or tablet.
If your shipper provides a package release code for your delivery, your friend or family member can present their photo ID and the code to pick up your package.*
*Note: Whilst UPS will notify you on shipment notifications or tracking status updates, if you need a code to collect your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper, and is different from the tracking number.